{"id":1061,"date":"2021-03-24T09:00:56","date_gmt":"2021-03-24T09:00:56","guid":{"rendered":"http:\/\/www.zashtitnaoprema.mk\/?page_id=1061"},"modified":"2025-08-15T11:12:48","modified_gmt":"2025-08-15T09:12:48","slug":"uslovi-i-pravila-na-kupuvanje","status":"publish","type":"page","link":"https:\/\/www.zashtitnaoprema.mk\/en\/uslovi-i-pravila-na-kupuvanje\/","title":{"rendered":"Terms and conditions of purchase"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1061\" class=\"elementor elementor-1061\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-330211f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"330211f0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div 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\u0434\u0430\u0442\u0443\u043c\u043e\u0442 \u043d\u0430 \u0438\u0441\u043f\u043e\u0440\u0430\u043a\u0430, \u043f\u043e\u0434 \u0443\u0441\u043b\u043e\u0432 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442 \u0434\u0430 \u0435 \u0432\u043e \u0438\u0441\u0442\u0430 \u0444\u0438\u0437\u0438\u0447\u043a\u0430 \u0441\u043e\u0441\u0442\u043e\u0458\u0431\u0430 \u0432\u043e \u043a\u043e\u0458\u0430 \u0435 \u0438\u0441\u043f\u043e\u0440\u0430\u0447\u0430\u043d, \u043d\u0435\u043e\u0442\u043f\u0430\u043a\u0443\u0432\u0430\u043d \u0438 \u043d\u0435\u0443\u043f\u043e\u0442\u0440\u0435\u0431\u0443\u0432\u0430\u043d. \u0421\u0440\u0435\u0434\u0441\u0442\u0432\u0430\u0442\u0430 \u045c\u0435 \u0432\u0438 \u0431\u0438\u0434\u0430\u0442 \u0432\u0440\u0430\u0442\u0435\u043d\u0438 \u043d\u0430 \u0438\u0441\u0442\u0430\u0442\u0430 \u0431\u0430\u043d\u043a\u0430\u0440\u0441\u043a\u0430 \u0441\u043c\u0435\u0442\u043a\u0430 \u043a\u043e\u0458\u0430 \u0441\u0442\u0435 \u0458\u0430 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\u0433\u043e\u043b\u0435\u043c\u0438\u043d\u0430\u0442\u0430, \u043c\u043e\u0434\u0435\u043b\u043e\u0442, \u0431\u043e\u0458\u0430\u0442\u0430 \u0438\u043b\u0438 \u0431\u0440\u043e\u0458\u043e\u0442.&nbsp;\u041f\u043e\u0442\u0440\u043e\u0448\u0443\u0432\u0430\u0447\u043e\u0442 \u043f\u0440\u0430\u0432\u043e\u0442\u043e \u043c\u043e\u0436\u0435 \u0434\u0430 \u0433\u043e \u043e\u0441\u0442\u0432\u0430\u0440\u0438 \u0432\u043e \u0440\u043e\u043a \u043e\u0434 15 \u0434\u0435\u043d\u0430 \u043e\u0434 \u0434\u0435\u043d\u043e\u0442 \u043a\u043e\u0433\u0430 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442 \u0435 \u043a\u0443\u043f\u0435\u043d.&nbsp;\u0417\u0430\u043c\u0435\u043d\u0430 \u043d\u0430 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442 \u0441\u043e \u0441\u043e\u043e\u0434\u0432\u0435\u0442\u0435\u043d \u043a\u0432\u0430\u043b\u0438\u0442\u0435\u0442 \u0441\u0435 \u0432\u0440\u0448\u0438 \u0430\u043a\u043e \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442 \u043d\u0435 \u0431\u0438\u043b \u0443\u043f\u043e\u0442\u0440\u0435\u0431\u0443\u0432\u0430\u043d, \u0430\u043a\u043e \u0435 \u0441\u043e\u0447\u0443\u0432\u0430\u043d \u0438\u0437\u0433\u043b\u0435\u0434\u043e\u0442 \u043d\u0430 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442, \u0443\u043f\u043e\u0442\u0440\u0435\u0431\u043d\u0438\u0442\u0435 \u0441\u0432\u043e\u0458\u0441\u0442\u0432\u0430, \u043f\u043b\u043e\u043c\u0431\u0438\u0442\u0435, \u0444\u0430\u0431\u0440\u0438\u0447\u043a\u0438\u0442\u0435 \u0435\u0442\u0438\u043a\u0435\u0442\u0438, \u043a\u0430\u043a\u043e \u0438 \u0444\u0438\u0441\u043a\u0430\u043b\u043d\u0430\u0442\u0430 \u0441\u043c\u0435\u0442\u043a\u0430 \u0438\u043b\u0438 \u0424\u0430\u043a\u0442\u0443\u0440\u0430-\u0438\u0441\u043f\u0440\u0430\u0442\u043d\u0438\u0446\u0430 \u043a\u043e\u0438 \u043d\u0430 \u043f\u043e\u0442\u0440\u043e\u0448\u0443\u0432\u0430\u0447\u043e\u0442 \u043c\u0443 \u0431\u0438\u043b\u0435 \u0438\u0437\u0434\u0430\u0434\u0435\u043d\u0438 \u0437\u0430\u0435\u0434\u043d\u043e \u0441\u043e \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043e\u0442.&nbsp;\u0410\u043a\u043e \u0432\u043e \u043c\u043e\u043c\u0435\u043d\u0442\u043e\u0442 \u043d\u0430 \u043f\u043e\u0434\u043d\u0435\u0441\u0443\u0432\u0430\u045a\u0435\u0442\u043e \u043d\u0430 \u0431\u0430\u0440\u0430\u045a\u0435\u0442\u043e \u043e\u0434 \u043f\u043e\u0442\u0440\u043e\u0448\u0443\u0432\u0430\u0447\u043e\u0442 \u0442\u0440\u0433\u043e\u0432\u0435\u0446\u043e\u0442 \u043d\u0435\u043c\u0430 \u0441\u043e\u043e\u0434\u0432\u0435\u0442\u0435\u043d \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434 (\u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434 \u0448\u0442\u043e \u045c\u0435 \u043e\u0434\u0433\u043e\u0432\u0430\u0440\u0430 \u043d\u0430 \u043d\u0435\u0433\u043e\u0432\u0438\u0442\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u0438), \u043f\u043e\u0442\u0440\u043e\u0448\u0443\u0432\u0430\u0447\u043e\u0442 \u0438\u043c\u0430 \u043f\u0440\u0430\u0432\u043e \u043f\u043e \u0441\u0432\u043e\u0458 \u0438\u0437\u0431\u043e\u0440 \u0434\u0430 \u0431\u0430\u0440\u0430 \u0434\u0430 \u0433\u043e \u0440\u0430\u0441\u043a\u0438\u043d\u0435 \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u043e\u0442 \u0438 \u0434\u0430 \u0431\u0430\u0440\u0430 \u0432\u0440\u0430\u045c\u0430\u045a\u0435 \u043d\u0430 \u043f\u043b\u0430\u0442\u0435\u043d\u0438\u043e\u0442 \u043f\u0430\u0440\u0438\u0447\u0435\u043d \u0438\u0437\u043d\u043e\u0441.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u041a\u0423\u041f\u0423\u0412\u0410\u0427\u041e\u0422 \u0415 \u0417\u0410\u041f\u041e\u0417\u041d\u0410\u0422 \u0418 \u0421\u041e\u0413\u041b\u0410\u0421\u0415\u041d \u0421\u041e \u0423\u0421\u041b\u041e\u0412\u0418\u0422\u0415 \u0418 \u041f\u0420\u0410\u0412\u0418\u041b\u0410\u0422\u0410 \u0417\u0410 \u041a\u041e\u0420\u0418\u0421\u0422\u0415\u040a\u0415 \u041d\u0410 \u0418\u041d\u0422\u0415\u0420\u041d\u0415\u0422 \u0421\u0422\u0420\u0410\u041d\u0418\u0426\u0410\u0422\u0410 \u041d\u0410 \u0417\u0410\u0428\u0422\u0418\u0422\u041d\u0410 \u041e\u041f\u0420\u0415\u041c\u0410 \u041c\u041a, \u0418 \u0421\u0415 \u041e\u0411\u0412\u0420\u0417\u0423\u0412\u0410 \u0414\u0410 \u0413\u0418 \u041f\u041e\u0427\u0418\u0422\u0423\u0412\u0410 \u0412\u041e \u0426\u0415\u041b\u041e\u0421\u0422.<\/p>\n<p><!-- \/wp:paragraph -->[:en]<!-- wp:paragraph --><\/p>\n<p>The prices of all products on www.zashtitnaoprema.mk are expressed in denars including VAT.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>ZASHTITNA OPREMA MK reserves the right to change prices, in accordance with company policy, without notifying customers.&nbsp;Price adjustment will not be made if the order is accepted.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Product quantities are limited.&nbsp;Accordingly, a particular order may be canceled due to stock depletion.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The buyer can choose one or more products, as well as a package of products from the offer of ZASHTITNA OPREMA MK.&nbsp;The buyer can cancel, supplement or correct the order at any time, before making the final payment.The contact details are required, as well as the delivery address.&nbsp; In case of any technical problems or errors with the website, ZASHTITNA OPREMA MK has the right to reject the order or terminate the purchase process, and we are not obliged to make any compensation, except the return of the funds paid by the buyer.<br>You can make the purchase with the following payment cards, issued by any bank: Visa, Visa Electron, MasterCard and Maestro (only if there is a CVV2 \/ CVC code on the background of the card), and the payment is made through our partner Komercijalna Banka AD Skopje.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Customer support<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>For any information and questions regarding the realization of online sales you can call the phone +389 2 3110-903&nbsp; which is available in the period from 08:00 to 16:00 or contact us 24\/7 through our e- mail info@zashtitnaoprema.mk<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Product delivery policy<\/strong><br>The ordered products will be delivered to you no later than 2-7 days after the payment, to the address you specified as the delivery address. The price of delivery 179 denars for any address on the territory of the Republic of N. Macedonia, if the order is above 4,000 denars the delivery is free.<br>The buyer can pick up the purchased products from the premises of the Zashtitna Oprema, without additional delivery costs, from Monday to Friday from 8-15pm.<br>Delivery on Monday to Firday after4pm , on Saturdays, on Sundays and on public holidays is not made.<br>Before the delivery of the product, the buyer will be contacted by phone, on the phone number left for contact, to confirm the date and time of delivery.<br>If the order is made after 4 pm, it will be checked by us the next working day, and after receiving confirmation of the successful transaction-collection, the delivery period begins.&nbsp;If the order is made on Friday after 4 pm, Saturday, Sunday or on a non-working day, this procedure starts from the first following working day.&nbsp;Weekends and non-working days are not included in the delivery deadline.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Every buyer is obliged when checking the product, to check it for possible damage during transport, and if it is more than one product, to check if any product is missing.&nbsp;If the product is delivered damaged, or a certain product is missing from the order, the buyer should inform us immediately, in order to take measures to eliminate the unintentional error.&nbsp;In this case, the cost of replacing the product will not be borne by the buyer.<br>&nbsp;If the buyer wants to replace the product, he is obliged to keep it undamaged, unpacked and unused together with all attached documents.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Receipt of products<\/strong><br>The product \/ s are delivered to the front door of the house, ie to the entrance of a residential building. The product (s) are packed in suitable boxes as protection against possible damage and are insured against loss or damage during transport. At the time of receipt of the product \/ s, you are obliged to inspect them and immediately complain about possible external damage to the product \/ s. Any objection should be sent to the customer support phone number and to the person making the delivery, otherwise all subsequent complaints regarding external damage to the product (s) will not be accepted.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Return and replacement of products<\/strong><br>The buyer has the right to return the purchased product within a period of 10 days from the date of delivery, provided that the returned product is in the same physical condition in which it was delivered, unpacked and unused, with all labels and markings that it had at the time of receipt. The funds will be returned to the same bank account you used to pay for the product. According to the Law on Consumer Protection, the buyer has the right to replace a product that has the appropriate quality and that does not fit in terms of shape, size, model, color or number. The consumer can exercise the right within 15 days from the day when the product is purchased. Replacement of the product with appropriate quality is performed if the product has not been used, if the appearance of the product, use properties, seals, factory labels are preserved, as well as the fiscal invoice or Invoice-delivery note issued to the consumer together with the product. If at the moment of submitting the request from the consumer the trader does not have a suitable product (product that will suit his needs), the consumer has the right to voluntarily request to terminate the contract and to demand a refund of the paid amount.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>THE BUYER IS ACKNOWLEDGED AND AGREED WITH THE TERMS AND RULES FOR USING THIS WEBSITE, AND COMMITS TO GIVE HIM.<\/strong><\/p>\n<p><!-- \/wp:paragraph -->[:]903<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The prices of all products on www.zashtitnaoprema.mk are expressed in denars including VAT. ZASHTITNA OPREMA MK reserves the right to change prices, in accordance with company policy, without notifying customers.&nbsp;Price adjustment will not be made if the order is accepted. Product quantities are limited.&nbsp;Accordingly, a particular order may be canceled due to stock depletion. The [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/pages\/1061"}],"collection":[{"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/comments?post=1061"}],"version-history":[{"count":39,"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/pages\/1061\/revisions"}],"predecessor-version":[{"id":6538,"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/pages\/1061\/revisions\/6538"}],"wp:attachment":[{"href":"https:\/\/www.zashtitnaoprema.mk\/en\/wp-json\/wp\/v2\/media?parent=1061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}